Top three complaints about private insurers point to concerning trend

Aussies report dissatisfaction with customer service from private insurers

Australians with private health cover are filing complaints that could be resolved with better customer service. The Private Health Insurance Ombudsman (PHIO) has reported that the top three complaints it received in the December 2016 quarter revolved around payment problems, poor advice, and delays in cancelling memberships.

There are many reasons to switch health insurers. Although consumers are usually looking for a lower price, many are motivated to find a new insurer after being disappointed by poor service.

Customers who want the benefits of health insurance, lower prices, and great customer service can find all three with HealthInsuranceComparison.com.au. It’s a free online service that makes it easy to compare policies and plans on the market to find a better deal.

One customer, who preferred to remain anonymous, decided to compare policies after being disappointed by their current insurer.

Here’s How You Do It:

Step 1: Select your current life stage below.
Step 2: Once you select your preferred coverage options, you will have the opportunity to compare quotes from multiple health funds.

“I phoned to move from my insurer as I found their service atrocious, waiting on the phone for 30 minutes to discuss my plan. I contacted Health Insurance Comparison via the internet and received professional, efficient service and a much better product for my family.”

According to the PHIO there are roughly 27,000 policies on the market in Australia. Comparing these policies on your own would take far too long, but Health Insurance Comparison can quickly scour its extensive database to generate a personalised quote for you.

When you’re ready to switch, an expert advisor will walk you through the process. They’ll help you understand the terms and conditions of your new policy, so there are no hidden surprises. The consultants are not employed by an insurer and provide unbiased information that will help you make a decision, not information that is designed to push you towards a predetermined choice.

Judging by the complaints filed with the PHIO, Australians are tired of wasting time with insurers who view them as little more than a number. These complaints are justified, but they shouldn’t drive people away from seeking the security of private cover.

For service you can trust, visit Health Insurance Comparison. Switching insurers can be a pleasant experience, but what’s even better is that it can save you time and money.

Get Started Now:

Step 1: Select your state below.
Step 2: After answering a few questions, you will have the opportunity to compare quotes in your area and could be eligible for significant savings.

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