Customer reviews

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Independent feedback, provided by Feefo

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Our current score
4.6

What are people saying?

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Everything was very well explained. Our reasons for leaving the health insurance we had were listened to well. We were very happy with the options given and feel very comfortable with our new insurer.

Excellent

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Excellent conversation with the customer service representative. Was not at all pushy nor a sales type call. Knowledge was great and spent time providing options and feedback. I would recommend this service to anyone who has not reviewed their health insurance in the last few years.

Excellent

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I thought your customer service was excellent and made the whole process of comparing health funds and transferring to a new fund was very helpful and streamlined. Our cover was maintained at the level we required and we saved $636 a year.

Excellent

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Great product knowledge; really worth the conversation. Don't rely on a few figures on a page and choose the cheapest. Take the extra time and answer their questions and you'll find something valuable that you actually NEED

Excellent

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Such a surprise. Pleasant, polite, knowledgeable, patient help. Thank you Robert it was a pleasure dealing with you.

Excellent

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Andrew the rep was very helpful, pleasant, and reliable. He phoned when he said would, he found my family a better cover and made the whole process so easy for me. I have recommended the company to my friends.

Excellent

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They explained everything in detail that was easy to understand and at the end of the day we were given a new policy that had all the features we may need. We are now not paying for the items that we would never use and this has saved us a lot of money compared to our last policy. The chap who spoke to us was very helpful and friendly which made the decision to change so much easier, thanks very much for getting back to us so quickly and showing us just how much we could save by making the change now.

Excellent

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Excellent customer service, friendly and informative staff - saved my wife and myself $40 a fortnight

Excellent

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One of the best customer service experiences I've had. Robert was so very knowledgeable and professional and was able to find us much better cover for less. Can't recommend this service enough.

Excellent

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Extremely happy with the service. I have used other comparison agencies before and always put off the decision because it got too complicated. These guys were happy to answer all my questions and address all my concerns. They backed it up with hard facts sent by email. Very personal service and I feel extremely comfortable with my choice.

Excellent

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Quite simply the most professional and fast acting company I have ever dealt with in Australia. David Cox was my first point of contact and he was so completely dedicated to help us replace our existing health cover with better benefits at a greatly reduced price. David took the time to respond to my two email questions within minutes and I completed the paperwork in five minutes, returned it to him and within 25 minutes had contact from NIB welcoming me as a member. We are now saving almost $500 per year on our Health Insurance. JUST INCREDIBLE SERVICE AND PROFESSIONALISM. Thanks so much.

Excellent

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Thoroughly recommend anyone looking at Health Insurance to get in contact with the team at Health Insurance Comparison. David was fantastic to deal with. Very personable, professional & his knowledge was 2nd to none. The $100 per month saving will be very handy.

Excellent

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Operator did a very comprehensive & detailed comparison of costs & rates with a very welcoming positive manner .

Excellent

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The consultant was very knowledgeable of various current health care plans. He make sure that he understand the needs and the situation of my family, especially the importance of a private health insurance that provides a greater coverage for such a low price.

Excellent

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They rang me this morning I spoke to a very nice lady and was able to get me a health fund for me at a very good price for what i needed

Excellent

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Very helpful. I had been meaning to ring around and compare our health insurance and they did it for me. Super easy

Excellent

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The staff from Health Insurance Comparison are very knowledgeable, and they were also very patient with me when I kept wanting to mull over my options. I didn't feel pressured to buy any particular policy, they just provided me with all the relevant information and let me take my time to think about it. I'd originally tried to use iSelect but I didn't receive even half of the service that I got from the Health Insurance Comparison consultant when I tried to compare through them.

Excellent

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Their knowledge of the product is very good and they can communicate this to the customer. A small area that may be worth looking at would be slowing down slightly the consultant's speed of speech especially with the elderly or those who are not fully familiar with the subject matter.

Excellent

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Very helpful and informative. Happy that they were able to give us a better deal than our current policy with an additional benefit that our son is covered until age 22 and not 21 as per our old policy on top of this we will be paying 20% monthly.

Excellent

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I wish we would have used this service earlier....custom service person was great and we got more coverage for less money....alot less money....job well done

Excellent

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I received a better deal, from the one I had great service will recommend to friends and family

Excellent

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Professional and helpful service. Clear information given and "non pushy" attitude with the right amount of assistance enabling us to make a decision.

Excellent

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