Frank Health Insurance was founded in 2009 and operates entirely online in order to reduce overheads. It’s part of not-for-profit insurer GMHBA.
Members can choose from seven hospital plans skewed towards the budget end. Five extras plans are also available.
Frank offers members some plenty of benefits. There’s a loyalty program, savings on dental and optical, and an app that focuses on physio.
Nobody chooses to go to hospital. But when you do, appropriate hospital cover will help you get the treatment you need, where and when you want it. It also helps to pay the bills, as fees for hospital rooms and specialists can add up.
Think about what services you’re likely to need, in line with your budget. If you earn over $90,000 individually or $180,000 as a couple, you could avoid paying the Medicare Levy Surcharge.
Frank offers four budget policies and three mid-high range policies.
Emergency ambulance is covered with no waiting period, excluding Basic Hospital 500 (Basic+), Basic Hospital Plus (Basic+) and Starter Bundle (Basic) policies.
You can’t claim if your state government provides free ambulances, or if you hold a Health Care Card or Pensioner Concession Card.
From dental, to optical, to chiro and more, extras insurance helps cover the bills for routine treatments with rebates of up to 100%.
While we’ve summarised the key points of each plan below, it’s always worth digging a little deeper into any gap fees, how much you can claim back, and whether your preferred healthcare provider, such as your local dentist, has an agreement with the health fund.
Take the time to work out what you need and what you’re prepared to pay. If this feels a bit overwhelming, you can speak to one of our experts who can talk you through what’s included in each extras policy.
With Frank Extras, you have the freedom to see your favourite dentist, optometrist and other providers. Choose from five simple plans.
A combined hospital and extras policy gives you the best of both worlds. Frank offers one combined policy.
To stop people signing up, claiming, then cancelling their health insurance, all insurers apply waiting periods. Generally, the more expensive the treatment, the longer you’ll wait. But keep an eye out for special deals with waiting periods reduced or waived.
Frank Hospital Rewards is a loyalty program to keep out-of-pocket costs from a hospital stay to a minimum. They also offer dental savings with smile.com.au, plus optical discounts through a range of retailers.
Extras members can access Kieser Konnect, an app that offers telehealth services, plus face-to-face physio treatments and exercises.
Claim on the spot through the HICAPS payment system at your provider or online. You can also claim via email.
Frank has agreements with more than 480 private hospitals and day clinics across Australia, through the Australian Health Service Alliance. When comparing policies, it’s worth checking if your local hospitals and clinics are covered. Our specialists at Health Insurance Comparison can do this for you.
Parent company GMHBA received 32 complaints from 1 January to 31 March 2020^. That’s 3.8% of complaints vs 2.3% market share,indicating customer service may be below average.However, it’s worth noting these figures relate to parent company GMHBA so may not be directly applicable to Frank.
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